User User experience in libraries : applying ethnography and human-centred design / edited by Andy Priestner and Matt Borg. -- First published. -- New York ; London : Routledge, Taylor & Francis Group, [2016]. -- ©2016. -- Anotace: "Modern library services can be incredibly complex. Much more so than their forebears, modern librarians must grapple daily with questions of how best to implement innovative new services, while also maintaining and updating the old. The efforts undertaken are immense, but how best to evaluate their success? In this book, library practitioners, anthropologists, and design experts combine to advocate a new focus on User Experience (or ‘UX’) research methods. Through a combination of theoretical discussion and applied case studies, they argue that this ethnographic and human-centred design approach enables library professionals to gather rich evidence-based insights into what is really going on in their libraries, allowing them to look beyond what library users say they do to what they actually do." --Cover. -- ISBN : 978-1-4724-8472-7 (brožováno). Priestner, Andy. Borg, Matt knihovna * uživatel informací * služba ve veřejném zájmu * etnografie